White Glove Logistics: The Galide team will arrive on-site at your office or school, package your products for safe transport then immediately transport them to our secure facility; saving you the hassle of printing labels, packing and shipping out boxes.

Remote Return: Galide recognizes that remote and hybrid work environments have become the norm. RemoteReturn mail-in service makes it easy for you to retrieve devices from your remote employees. RemoteReturn is designed for schools and businesses of all sizes. For enterprises in regulated industries, Galide offers customizable chain-of-custody and data destruction tracking reports to help satisfy your InfoSec and compliance needs.

By complying with ADISA/ The Asset Disposal and Information Security Alliance (pronounced ah-dee-sah) certified ITAD (pronounced eye-tad) organizations like Galide not only ensure complete data destruction (which includes 18 wipe protocols), but also provide auditable evidence that your company is complying with GDPR (General Data Protection Regulation) standards and regulations. This helps data processors and controllers meet changing regulations.

Galide provides certified data sanitization, repairing, cleaning and final audit before it is given a second life in the circular economy. ADISA ****and NAID/ National Association of Information Destruction (pronounced nade) AAA certifications ensure that companies providing ITAD services comply with data protection laws through audits.

Galide complies with NIST/ National Institute of Standards and Technology (pronounced nist like mist) standards, namely: NIST 800-88, also called NIST Special Publication 800-88 (NIST SP 800-88), guidelines for Media Sanitization. This is a U.S. government document providing robust methodological guidance for erasing data from storage media (media sanitization). Its objective is to ensure that any data found on storage media is irretrievable

Galide's facilities are also SERI/ Sustainable Electronics Recycling International (pronounced seer-ee) R2v3 certified, which is the gold standard for sustainable, secure and socially responsible electronics recycling.

Galide is committed to always doing what's best for the community and planet and are guided by their seven core values:

Clean Water Wells- Since 2019 Galide has been partnering with Operation Blessing and K Biz Solutions to bring clean drinking water to communities in Myanmar, Cambodia, Nigeria, Pakistan, and many other developing nations across the globe.

There is a host of support you can lean on in this Master Class if prospects has questions or you need to support your value proposition further.

If prospects indicate interest- your best bet always is NOT to try and sell the service, but sell THE MEETING! And the way to do this is really is to confirm their interest, and that it would make the most sense for their time to tee up a brief informal chat with your head of procurement or a Galide executive, so that they can get the right answers to the questions they may have, and quickly walk through the process.

From George and Kevin, this absolutely happens and we know it does to us. One thing to keep in mind, is that often there is not a lot of loyalty or stickiness involved when working with other providers... and they definitely may fall short comparatively to Galide's services.

Here is the suggested way to handle this objection from the Galide team! First of all keep it really positive! "That's great! Many IT Managers don't think about it, and let those devices pile up." Since this is Top of mind for you, however, we'd love a chance to provide an up front quote for you, as from a pay out/cost comparison we're extremely competitive! The process is straightforward, and transparent so you might take it or leave it, but we'll probably give you a better quote!

Responsibility for IT Infrastructure: IT professionals are tasked with managing and maintaining the organization's IT infrastructure, including hardware and software systems. They bear the responsibility for ensuring the efficient operation of these systems to support business operations.

Efficiency: IT professionals are often tasked with managing complex systems and projects within limited timeframes. They value solutions that streamline processes, such as Galide's white glove logistics service, which saves time and effort in securely disposing of old technology.

Budget Constraints: IT departments often operate within tight budget constraints, requiring them to make strategic decisions to optimize resources and achieve maximum value. IT managers seek solutions that offer cost-effectiveness and efficiency without compromising on quality or security.

Resource Optimization: IT budgets are typically under pressure to deliver maximum value while minimizing costs. Galide's guaranteed buyback quotes offer transparency and predictability, enabling IT managers to effectively allocate resources and maximize returns on outdated technology investments.

Risk Mitigation: Data security is a top priority for IT professionals, especially in today's landscape of increasing cybersecurity threats and stringent regulatory requirements. Galide's adherence to Department of Defense standards for data wiping provides peace of mind, addressing the ICP's concerns about data breaches and compliance.

Compliance Requirements: Many industries are subject to regulatory compliance mandates governing data protection and privacy. IT professionals must ensure that their organization's IT practices comply with relevant regulations and standards

Data Security Concerns: With the increasing frequency and sophistication of cyber threats, IT professionals are acutely aware of the importance of safeguarding sensitive data. They understand the potential consequences of data breaches, including financial losses, damage to reputation, and regulatory penalties.

Prospect company is mainly a "Mac/Apple Shop" (meaning most of their employees use Mac products)

Prospect company's average computer refresh cycle is less than 4 years

Prospect has > 20 Macs, > 50 Windows laptops, and/or > 100 iPads that are outdated and they're looking for a buyback quote on them.

Either the prospect is going to:

Galide provides the MOST value for their client's aged hardware, securely and sustainably. The GUARANTEED buy back quote enables Galide's clients to receive funds in 30 days versus other ITAD providers who might provide revenue shares in 3-4 months, or in the worst case scenario charge the customer for removal. This is a huge value add for IT departments to reinvest into new technology purchases they might not have budget for, giving them a little more autonomy and $ where perhaps it was missing. Not only that but Galide can ALSO provide rebates for e-waste in some cases and can potentially provide estimates for this up front (usually for laptops). All of this ensures clarity and predictability in budgeting, while maximizing the return on outdated technology investments.

Tech companies are very successful prospects for Galide, such as AirBnB and X (formerly Twitter) and other software companies, because they typically replace their computers more often, there is more storage and processing power, etc.

Galide also wants companies to generally have at least 200 employees or more. If white glove pickup/concierge is of interest, than picking up a limited number of say 5-10 devices is simply not sustainable, and Galide cannot support their offer with these low numbers.

With the above metrics in mind, determining the frequency & volume of calls is often based upon an individual caller’s revenue goals and time constraints. Walking back into the math is a straightforward process- simply determine the length of time needed for you (can be highly individualized) to net the total number of discussions that lead to a qualified meeting. If your goal is (2) qualified meetings per week, for example- then aim for ~230 discussions per wk.

This is such a great call from Jordan into Cisco, where they have tens of thousands of employees, and Jordan persisted to reach his ICP. It was the RIGHT buyer, and Jordan called at the RIGHT TIME, and if he had not persisted, well... no qualified meetings or bragging rates for nailing this awesome prospect on his first day calling for Galide. Jordan was directed to the ICP Alyssa on a first call, and couldn't get through so he navigated their phone system and worked with the Gatekeeper to get connected with her. I don't know how long he spent on the first call, but in this one he pursued for 8 minutes and was connected. From there, he he nailed it and got kudos from Alyssa on a job well done!