The Glencoco Dialer is an intuitive calling platform designed to streamline your communication efforts. This guide will introduce you to the main features of the dialer, ensuring you maximize its potential for effective interactions.
Control Bar
Phone Number: Displays the number you're calling from during a session (not shown here).
Microphone Mute: Toggle audio input (headset or button) to avoid unwanted noise.
Dial Pad: Enter extensions or dial by name after prompts, if applicable.
Settings Icon: Configure microphone, speaker, and auto-dial options
Auto-Dial
Toggle the switch to enable/disable automatic dialing.
Consider disabling music while auto-dialing to avoid delays and unprofessional impressions.
Making Calls
If not using auto-dial, choose the desired campaign and initiate the call.
Remember to unmute your microphone before speaking to the prospect.
Dial Pad
The dial pad is available next to the mute button.
Ideal for navigating automated phone systems or directly entering extension numbers for speedy connections.
Sound Settings
Select your preferred microphone and speaker devices.
Choose whether to enable auto-dial and whether to listen to music while auto-dialing.
Note that music will stop when a prospect picks up, but be aware of potential slight delays which could allow music to be heard by the prospect.
Pro Tip: Experiment with music on/off during auto-dialing to find your preference, but prioritize professionalism by avoiding unwanted noise reaching the prospect.