Hi!
If you're reading this, you're looking to chat with us.
You're in the right place! We're migrating over to a completely new and faster way to engage with:
Us, for quick support around issues
Clients, via chatrooms, forums, and video calls
Others on Glencoco, in case you're lonely or want to share best practices or get on shared livestreams with other callers
Going forward, all of our support and communication will be happening in our virtual sales floor.
Below is a video that shows you how to access it from anywhere on Glencoco - whether you're dialing, whether you're exploring campaigns, or even from your phone (there is a mobile app).
Please watch the video below on how to enter the virtual salesfloor.
It's shown in the video, but your primary point of contact will be Suhail Sabeer, Head of Operations. The video below shows you how to start a direct message with him, as well as generally use our sales floor to your advantage!
Frequently Asked Questions:
I have some open messages from previous chats or outstanding issues. What should I do about them?
Answer: We'll be working to close out any existing open items, but you can start chatting with us in the new sales floor going forward! We will be deprecating this chat and migrating over to the new experience.
Can I still email you with questions?
Answer: Absolutely, yes! Our team email is [email protected]
You mentioned a mobile app. How do I get it?
Answer: In the virtual sales floor, if you scroll to the very bottom left, you'll see an option to download either an Android App or an iPhone App.
Currently, the App only supports messaging and voice. We'll be working on you being able to actually make dials from the App soon ;)
