In the world of setting up meetings, demos, and appointments, delayed updates from the company you set the meeting for, and disputes about qualification may inevitably arise.
Real World Circumstances Where Disputes May Arise
Meeting Erroneously Marked as No-Show/Canceled - The Campaign Rep marked a meeting as No-Show/Canceled but you have reason to believe the meeting actually occurred
Meeting Erroneously Marked as Unqualified - The Campaign Rep marked a meeting as Unqualified, but you believe the meeting was actually qualified based on the qualification criteria stated in the Campaign.
Attribution/Credit for Meetings Booked Outside Glencoco - You have a paper trail/recorded trail of evidence that a prospect you reached out to signed up to meet with a Campaign Rep outside of a meeting booked outside of Glencoco's booking process, and you would like attribution/credit for your efforts
Slow Feedback - There hasn't been an update about a meeting outcome by the company more than 24 hours after the meeting was supposed to happen
Our Commitment to You in the Case of Disputes
When these situations occur, Glencoco's commitment to you is that we'll quickly investigate the circumstances, bring this up with our business customers, and arbitrate to make you whole in valid circumstances.
While we cannot guarantee every outcome (the reality is, some of our users may submit false claims - which our integrity team will look to determine and action accordingly), we assure you that we will do our part to be fair arbitrators and ensure that both our business customers and individual contractors get the outcomes both are hoping for.
How to Chase and Flag Meeting Outcomes or Disputes
To track these and submit them to our customers, please log the dispute by going to your Success Hub, which can be accessed by clicking the black chat icon in the bottom left of your dashboard.
Once you're there, you can start a chat, and then select the "Chase/dispute about a meeting" option.
You can log a ticket this way so that we can quickly triage and investigate.
Meeting outcome/dispute tickets take the highest priority for our internal team, and we'll be following up with you promptly (in real-time, or within 24 hours) to sort the issue out.
⏭️ Current Collection: Rules of Engagement & Disputes
Check out these resources: