Every Campaign has its own Sales Floor. Sales Floors are a collaborative forum/space to communicate about the campaign between people approved for a campaign and campaign managers. Think of it like a sub-reddit focused on the campaign. Approved callers can see announcements and posts made by companies, and companies can visit the floor to review and respond to feedback and questions about the campaign. We created this space to foster easier communication and ongoing education/training, which is a critical piece of successful sales outbounding.
To access a sales floor, for a campaign, you'll first need to be approved for a campaign after submitting an audition. You can learn more about this in the Campaigns Overview doc.
If you're approved for a campaign, you can access its sales floor in one of two ways:
Click the Globe icon in the top right of your dashboard -> select "Campaign sales floors"
Go to "My Campaigns" in the Campaigns tab, find the campaign whose sales floor you want to access, and click "Go to Sales Floor"
Frequently Asked Questions About the Sales Floor
Who can view and post in the Sales Floor?
Callers who are approved to call for the campaign can ask questions here
Customers who are managing the campaign can write posts, respond to comments, and include calendar links to office hours or other helpful links and docs
Glencoco Admins will occasionally post in the sales floor, provide updates about maintenance, and moderate the Floor
What should I use the Sales Floor for if I’m a campaign manager?
Here are some examples of things companies can use our Sales Floors for:
Hosting Office Hours/Enablement Sessions - to do so, just include a calendar scheduling link in your post that people can sign up for
Posting recorded examples of good discovery calls - to do so, just include a URL link to a recorded discovery call so that callers can pattern match on examples of great meetings
To review qualitative feedback about campaigns from callers - you can browse posts, feedback, and questions made by your callers
Answer questions from callers about messaging or targeting - to do so, just reply in the comments to questions posted by callers
Posting and pinning helpful content - to do so, just write a post and pin it to the channel so it appears at the top
Posting announcements about SPIFFs, bonuses, and incentives - to do so, just write a post explaining your bonus structure
What should I use the Sales Floor for if I’m an approved caller?
Here are some examples of things approved callers can use our Sales Floors for:
Staying updated about upcoming Office Hours/Enablement Sessions hosted by companies
Review recorded examples of good discovery calls posted by companies
Ask questions about messaging or targeting - to do so, just post a question
Review and upvote helpful content
Stay updated about SPIFFs, bonuses, and incentives posted by companies
What should I not post on the Sales Floor?
You should avoid posting things on the Sales Floor that are either better suited for 1:1 direct communication between an individual caller and a company, or particularly sensitive or proprietary information. Examples of things you might want to avoid posting about are:
Individual meeting disputes (best resolved in 1:1 direct messages)
Information about specific meetings that you have coming up (best resolved via 1:1 direct messages)
Anything that violates the Glencoco Terms and Conditions and community guidelines
Are there any other communication channels besides the Sales Floor to communicate with campaign counterparts?
Yes, there are other communication channels. You should review this Communication Channels with Campaign Counterparts doc for a full overview of how to communicate with campaign counterparts: https://help.glencoco.com/en/articles/10298645-communication-channels-with-campaign-counterparts
⏭️ Other Topics in Everything About Campaigns Collection
Check out these resources: