Typically, there are 3 use cases that require fast and easy communication with campaign counterparties:
[Campaign-specific, lead-specific] For communication specifically about a specific lead/account/contact you're working
[Campaign-specific] For general feedback about a campaign (e.g. lead data quality , questions about training modules, campaign pitches, objection handling, etc)
[Campaign-specific, meeting-specific] For communication specifically about a meeting - either potential, pending feedback, or disputes
For each of these, you can generally use one of these 3 channels to communicate with campaign counterparts:
[Within the App] Messaging directly in our platform about specific leads or meetings, which you can either do directly from your list dialer for a specific lead or meeting,
or going to your message inbox at https://user.glencoco.com/messages
[via Email] Replying all (as opposed to simple reply) to emails we send you about meetings, since the meeting taker is also included in the email thread (replying simple reply will just send an email to the glencoco team so there may be delays in the meeting taker receiving the message)
[via Text] Building rapport with the meeting taker and, if they're open to it, exchange phone numbers for quick texting about leads and meetings
It's important to note that by default, we don't offer slack channels for campaign-communication for various reasons which you can read about in our Slack Access doc: https://help.glencoco.com/en/articles/10263553-slack-access
You're welcome to use any channel, but we generally recommend as options, in order of descending preference: messaging in-platform, and reply-all email. This is for 2 reasons:
Messaging in the platform logs activity notes and context in the platform to make it easier for you to view account history and notes in a single consolidated place
In the case of disputes or issues that Glencoco can help remediate, having communications on-platform helps with speedier resolution.