Overview
The Top Callers Reward Program is our way of recognizing and rewarding the best Glencoco Callers! Qualifying Callers will receive special bonuses and rewards. This article explains the different tiers of our program, the qualification criteria, and the process to become and remain a Top Caller.
Welcome to the Glencoco Top Caller Program!
Are you ready to embark on an exciting journey towards success? At Glencoco, we believe in rewarding good callers for their hard work and dedication. We've designed an incentive structure that not only motivates and inspires but also creates a clearly defined path you can take to maximize your earnings with Glencoco.
Unlock Your Potential With our Tiered System
You'll be able to progress and ramp up from an newly onboarding user to eventually reaching the prestigious President's Coco-Club, our reserved tier of the most elite callers. With our tiered system, you'll have clear milestones to strive for and a way to track your progress.
Rewards That Drive Your Growth
As you unlock each new tier, you'll unlock new levels of rewards, benefits and bonuses. But here's the best part - these rewards are attainable through your efforts in booking meetings that run, regardless of the outcome. We focus on recognizing your dedication and persistence. No more waiting for uncertain results - your hard work will be rewarded!
A Path of Excitement and Achievement
Join us on this thrilling journey where you'll be part of a vibrant community of callers. From the Active Caller Tier to the prestigious President's Coco-Club, there's a place for every ambitious caller. As you progress, you'll earn bonuses, perks, and the attention of companies hiring sales reps. The Glencoco platform is your gateway to success, development, and recognition.
Fairness and Consistency
We evaluate your progress based on your performance stats as of the last day of each calendar month. This ensures fairness and consistent assessment of your achievements. Clear reporting about your performance will be provided, and scenario modeling will be provided so that you can budget the appropriate time in your busy schedule for a given month to ensure you can be successful.
We're Here to Support You
If you have any questions or need assistance along the way, our dedicated support team is here for you. Reach out to us at [email protected], and we'll be more than happy to guide you on your journey, address your concerns, and celebrate your successes.
Caller Program Tiers
Tier Name | How to Qualify | Benefits | Next Tier & Bonus |
Active Caller 🟢 | You've been approved for at least 1 campaign but you haven't booked any qualified meetings yet. | Bonus: $100 additional bonus for your first Qualified Meeting, in addition to your meeting payout.
Access to our "How to Best Use Glencoco's Workflows" Masterclass which includes educational videos on how best to utilize callbacks, minimize no-shows with the right reminder cadences, and objection handling training. | Next Tier: Preferred Caller ✨
Bonus Available at Next Tier: At the end of every month as a Preferred Caller ✨, you will receive a $100 bonus for every 2 qualified meetings you book. |
Zombie Caller 🧟 | You've had at least 200 conversations with duration over 60 seconds in the past month and you've never booked a meeting that has run. | You may be burning through good leads at the expense of other callers on the platform. | You'll be asked to schedule time for a 1:1 best practices coaching session where we'll give you additional support/feedback and find a suitable campaign for you. |
Preferred Caller ✨ | You've booked at least 1 Qualified Meeting ever. | Benefits:
Bonus: At the end of every month as a Preferred Caller ✨, you will receive a $100 bonus for every 2 qualified meetings you book. | Next Tier: Silver Coco-Closer 🥈
Bonus Available at Next Tier: At the end of every month as a Silver Coco-Closer 🥈, you will receive a $200 bonus for every 4 meetings you book that run, irrespective of outcome. |
Silver Coco-Closer 🥈 | You book at least 2 Qualified Meetings in the previous month.
If you're coming back to the platform after a period of inactivity, you'll need to reactivate your Silver status by booking 2 Qualified Meetings in the current month.
If you don't maintain your Silver Coco-Closer 🥈 status, you will be reverted back to Preferred Caller ✨ status in the following month. | Benefits:
Bonus: At the end of every month as a Silver Coco-Closer 🥈, you will receive a $200 bonus for every 4 meetings you book that run, irrespective of outcome. | Next Tier: Gold Coco-Closer 🥇
Bonus Available at Next Tier: At the end of every month as a Gold Coco-Closer 🥇, you will receive a $400 bonus for every 6 meetings you book that run, irrespective of outcome. |
Gold Coco-Closer 🥇 | You've booked at least 4 total Qualified Meetings in the previous month.
If you don't maintain your Gold Coco-Closer 🥇 status, you will be reverted to Silver Coco-Closer 🥈 status in the following month. | Benefits:
Bonus: At the end of every month as a Gold Coco-Closer 🥇, you will receive a $400 bonus for every 6 meetings you book that run, irrespective of outcome. | Next Tier: Diamond Coco-Closer 💎
Bonus Available at Next Tier: At the end of every month as a Diamond Coco-Closer 💎, you will receive a $600 bonus for every 10 meetings you book that run, irrespective of outcome. |
Diamond Coco-Closer 💎 | You've booked at least 6 total Qualified Meetings in the previous month.
If you don't maintain your Diamond Coco-Closer 💎status, you will be reverted to Gold Coco-Closer 🥇 status in the following month. | Benefits:
Bonus: At the end of every month as a Diamond Coco-Closer 💎, you will receive a $600 bonus for every 10 meetings you book that run, irrespective of outcome. | Next Tier: President's Coco-Club 👑
Bonus Available at Next Tier: At the end of every month as a President's Coco-Club 👑 member, you will receive a $1,000 bonus for every 12 meetings you book that run, irrespective of outcome. |
President’s Coco-Club 👑 | You've booked at least 8 total Qualified Meetings in the previous month.
If you don't maintain your President's Coco-Club 👑status, you will be reverted to Diamond Coco-Closer 💎status in the following month. | Benefits:
Bonus: At the end of every month as a President's Coco-Club 👑 member, you will receive a $1,000 bonus for every 12 meetings you book that run, irrespective of outcome. | Next Tier: We'll be contacting you
Bonus Available at Next Tier: We'll be contacting you |
All final calculations for Caller Program bonuses will be done in reference to 23:59:59 PST on the last day of each calendar month.
Frequently Asked Questions (FAQ)
Q: What does it mean for a meeting to run? What does it mean for a meeting to be qualified?
Q: What does it mean for a meeting to run? What does it mean for a meeting to be qualified?
Answer:
Definitions:
A meeting is considered as a meeting run if the AE confirms in the post meeting survey that the prospect actually showed up to the meeting.
A meeting is considered as qualified if the AE confirms in the post meeting survey that the prospect actually showed up to the meeting AND met all of the qualification criteria of that campaign.
Q: What are the tiers, and how do I qualify for a specific tier?
Q: What are the tiers, and how do I qualify for a specific tier?
Answer: Each tier has specific requirements that need to be met in order to qualify. These requirements are based off of the number of Qualified Meetings (QMs) booked in a month. You can refer to the tier descriptions in the "Top Caller Program Tiers" section above for details about each tier's requirements.
Q: When do I get paid if I hit my bonus goal of a specific tier?
Q: When do I get paid if I hit my bonus goal of a specific tier?
Answer: Tier bonuses for users who hit the “meetings run” target are paid out on the second of every month to your stripe connect account.
Q: When are the tier statuses checked and updated?
Q: When are the tier statuses checked and updated?
Answer: Tier statuses are checked on the first of the following month and Tier statuses are updated on the 2nd of the following month.
The evaluation period is from the first to the last day of the current month.
Your performance stats as of the last day of the current month will be reviewed to determine your tier status for the following month.
Example:
If you booked 2 QM by 11:59pm ET Feb 28th, you will be a Silver Coco-closer in March and will be eligible to receive $200 when you book 4 meetings that run in the month of March irrespective of whether they qualify.
If you booked 4 QM by 11:59pm ET Feb 28th, you will be a Gold Coco-closer in March and will be eligible to receive $400 when you book 6 meetings that run in the month of March irrespective of whether they qualify.
Q: What happens if I achieve the criteria for a higher tier in the middle of the month?
Q: What happens if I achieve the criteria for a higher tier in the middle of the month?
Answer: If you meet the requirements for a higher tier in the middle of the month, your tier status will still only be updated on the second day of the following month. This ensures that your performance stats for the entire month are considered for the tier evaluation.
Q: Do I need to maintain the requirements for my current tier to keep the associated bonuses and perks?
Q: Do I need to maintain the requirements for my current tier to keep the associated bonuses and perks?
Answer: Yes, in order to keep the bonuses and perks associated with your current tier, you need to meet the requirements for that tier before the month you are on ends. Tier statuses of the previous month will be checked on the first of every month.
Q: Can I earn multiple bonuses at the same time?
Q: Can I earn multiple bonuses at the same time?
Answer: Yes, it is possible to trigger the bonus of your tier multiple times.
Example:
If you were a Gold Coco-closer for the month of March, you will receive a $400 bonus for having booked 6 meetings that ran in the month of March. This bonus will be paid out April 2nd.
If you booked 6 more meetings that ran in the month of March you will receive another $400 bonus on April 2nd.
Q: What happens if I don't meet the requirements for my current tier?
Q: What happens if I don't meet the requirements for my current tier?
Answer: If you fail to meet the requirements for your current tier, your tier status will be downgraded. This means that you may lose certain bonuses and perks associated with the higher tier. However, you will still have the opportunity to work towards meeting the requirements and moving back up to the higher tier in the future.
Q: Can I track my progress towards earning bonuses and reaching higher tiers?
Q: Can I track my progress towards earning bonuses and reaching higher tiers?
Answer: Yes, you can track your progress towards earning bonuses and reaching higher tiers. Weekly progress reports will be sent to you, detailing your current tier and your progress towards earning the associated spiffs.
These reports will help you stay motivated and focused on achieving your goals.
Q: What should I do if I have further questions or need assistance?
Q: What should I do if I have further questions or need assistance?
Answer: If you have any further questions or need assistance, please reach out to our support team via the intercom chatbot in the bottom right corner of your user dashboard or [email protected]. They will be happy to provide clarification, address your concerns, and help you navigate the incentive structures and tier assignments.