Please note: this article only applies for users who've been approved for campaigns, since you can't access leads for campaigns until you've completed a training module for a campaign, submitted an audition, and been approved for a campaign. If you'd like a refresher on how that process works, you can go to our Everything About Campaigns collection and review the topics there.

Each campaign has a general pool of leads, which are rows of prospect data uploaded into the campaign. The goal of any campaign is to convert as many of the leads into qualified meetings as possible.

Each lead has the following type of useful data:

Some campaigns may have 500 leads in the campaign. Some campaigns may have 100,000 leads in the campaign. Some campaigns may have 3,000 available leads in the campaign. You can see the number of leads available at any given time on a campaign by opening our chat window in the bottom right to pull up lead stats for campaigns you're approved for:

These leads are sourced from various datasources, including, but not limited to: Zoominfo, Apollo, Cognism, PeopleDataLabs, and other proprietary databases.

When a campaign is active, we're constantly monitoring the data quality of the pool of leads to provide the best shot for approved users to convert leads.

To access leads from this General Pool of Leads, go to the Leads tab and click "Working Lists".

Once you're here, you'll be able to select from a number of different lead lists in a dropdown. The section on the far left, "Top caller lists," will show you lead lists for your approved campaigns where you can pull in leads to work.

To the right of the "Top caller lists," you'll also see two columns, called "Fixed Lists" and "Custom Lists". You can learn more about how to use these lists in this article about how we use lead dispositions to move leads in and out of lists, but for now let's keep going.

Once you've selected a campaign you want to work on from your lists, you should notice to the right that there are two orange and blue tabs: "Nurture leads", and "Cold leads". If you click between the two, you can toggle between them. We explain the difference between the two in this article about how we use lead dispositions to move leads in and out of lists, but for now, you'll want to select the 'Cold leads' button so you can access your leads for a campaign:

From here, if your "Cold leads" section is empty, you'll see a black "Load more accounts" button that you can press. This will pull leads from the general pool of leads for that campaign into your list view.

If you press this button, one of two things will happen:

or 2. There are no leads available in the general pool (this rarely happens), in which case you should message us so we can assign you more leads manually:

If you navigate to the 'Cold Leads' tab below and it's empty, you'll see a "Load more accounts" button that you can click to add more leads to your list for your campaign.

If you've called through this list of cold leads and there are no leads available to call, but your 'Cold Leads' view is still populated with leads (this would happen if they're on a cooldown period, look for the "Load more accounts" button on the bottom right of your screen. If you click it, it should pull more leads into the campaign:

Answer: We reset your cold lists on campaigns every morning at 8am EST to rotate in fresh leads and ensure you have a good variety of different leads. If the list is empty, follow the instructions above to pull more leads into your campaign list!

Also, we automatically remove leads from your lists if you've dispositioned them negatively, so that you can focus on conversations and touchpoints with leads that are likely to convert into income for you. You can read more about all the dispositions and how they get moved out of your cold leads section in this article about how we use lead dispositions to move leads in and out of lists.

Answer: If you're dispositioning the leads properly, such as scheduling follow-up times, the leads will move from being a 'Cold lead' to a 'Nurture lead', which will stay with you and that you can work for longer, so that you can hold onto those leads.

Answer: Scroll up in this article and follow the instructions to pull more leads!

Answer: If they are leads you've had conversations with and are in 'Nurture leads,' we automatically save and hold onto these leads for you (up to a certain reasonable point in time). For example, we might reassign leads if you set a follow-up time for 2 days from now and it has now been over two weeks since you've been active on a campaign and there has been no activity made into that lead.

We reserve all leads you've actively saved/are in your nurture lists until we've seen that there have been 3 weeks of inactivity on the campaign by you. So if you're still active and working on the campaign periodically, this counter resets. If there is no activity for 3 weeks, we can and do reassign even nurture leads.

If they are cold leads, you can always jump back onto the platform and follow the instructions above to pull more leads.

Answer: This shouldn't happen - please message us in the chat window so we can see what's going on.

Answer: You can read more about Nurture leads (which are leads that you can save and work for longer) vs Cold leads in this article about how we use lead dispositions to move leads in and out of lists.

Answer: You can see the number of leads available at any given time on a campaign by opening our chat window in the bottom right to pull up lead stats for campaigns you're approved for. See below:

Answer: Message us and we can look into it! (It should not be happening).

Answer: Message us so we can try to add more leads into the general pool. In the mean time, we would recommend working on other campaigns you're approved for that do have leads available in the general pool!

Answer: You can certainly bulk source your own leads for a campaign! You can learn how to import your own leads to a campaign in this article about how to import your own lead list into a campaign. Leads you import/self source are never shared with other reps on the campaign. They are yours and yours alone to work.

Answer: We have a dedicated team whose sole responsibility is to monitor lead data quality and improve them over time based on caller feedback. To quickly triage, please

Answer: Yes, kind of. While you can't query our entire database, for any given company already in your lead list, you can search for more contacts. You can read more about searching for more leads at a given company on your list in this article about searching for leads at companies.